Specialist Customer Coordinator
Job No:
N49769
Location:
Guildford or Miller
- Full time, 8 month contract
- Guildford or Miller base location
- NDIS specialist role coordinating customer supports
The Company
At New Horizons you can discover your potential and make a difference. Through honest advice, collaboration and choice we help people to improve their wellbeing and reach their goals.
We've been at the forefront of innovation since we established the world's first social enterprise in the mid '60's. Today we're a team of more than 900 people working together to enhance wellbeing.
The Opportunity
We're looking for an experienced Coordinator to provide specialist customer support on a full time, fixed term basis for 8 months. This innovative role helps breakdown the barriers and simplifies support coordination for our customers.
You will assist our high needs customers to connect and access supports that help them on their recovery journey.
Working in the Specialist and Advisory team, you will report to the Clinical Manager for the Greater Sydney region.
Your working days and hours will be Monday to Friday, 8am to 5pm.
Key responsibilities include:
- Formulating and implementing customer plans and adapting to their changing needs
- Creating a collaborative team environment that aligns to New Horizons' values
- Providing innovative solutions to enhance customer experience
- Developing strong relationships with key external and internal stakeholders
- Maintaining accurate and up to date records and provide timely reports to relevant stakeholders
Skill and Experience:
- Working knowledge of Human Rights and Person Centered Practices under a recovery focused approach
- Understanding of the NDIS operating model
- Well developed knowledge of and experience in coordinating with local services
- Relevant tertiary qualifications in either Mental Health or Disability Services
- AHPRA registration to relevant professional body
- Hold an Australian Federal Police Check (from the last 6 months), Working with Children Check for Employment and a Driver Licence
Rewards and Recognition:
If you're looking for somewhere to pursue your passion, apply your initiative and make a difference you could benefit from:
- Salary packaging of up to $15900+ in tax free pay per FBT year
- Professional development opportunities and secondments
- Internal and external learning and development opportunities
- Supportive corporate culture and working environment
- Leave loading and superannuation
- Long Service and Parental leave
- Employee Assistance Program providing counselling services
- Eligibility for our recognition program and celebration of service.
Click here to read more about how working at New Horizons supports you to discover your potential.
To Apply:
If you are interested in the position please complete the online application below. Your application must include a cover letter.
Applications close 5pm Thursday 29th of June 2017
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